I purchased an Aspire V5 571P in September of 2013. In July of 2014 one of the control buttons stopped working so I contacted Acer. We set it up so that I would mail in the laptop. Just a day or two before mailing it in, the screw at the left hinge fell out. Rather than just screwing it back in myself, I mailed it in with a note asking that the laptop be looked at for both issues. The laptop was returned with the screw back in, and the control key worked.
About ten days ago (in Jan. of 2016) I was shutting the laptop when I heard a loud "pop." The shell of the laptop cracked under the left hinge, and the crack separates right at the hole where you plug in the adapter. The screen is cracked. Touch screen no longer functions.
Acer says it is out of warranty. I purchased an extended warranty, but that company is saying that I dropped the laptop. I did not drop the laptop.
Do I just need to buy a new laptop? If I do, I will certainly be looking at other companies.
Does anyone know how much would this cost to fix? I certainly expected this laptop to last more than 2 years.